Privacy Policy
Our Commitment to Your Privacy
At Marcella Belcastro Funerals, we deeply respect the trust you place in us during times of loss. Safeguarding your personal information is part of that trust. We manage all personal data in accordance with the Australian Privacy Principles outlined in the Privacy Act 1988 (Cth).
This policy explains how we collect, use, store, and protect your personal information. We encourage you to read it carefully to understand how your information is handled.
What We Collect
“Personal information” refers to details that identify you, such as your name, date of birth, contact information, and any other data relevant to the services we provide.
We collect this information to support you and your family with the arrangements and services you’ve requested.
How We Collect It
We may gather personal information through direct conversations, written correspondence, or forms required to deliver our services. These may include: Service agreements and contracts; Legal documentation under the Births, Deaths and Marriages Registration Act; Insurance or pre-paid funeral documentation; Any other forms relevant to your arrangements.
Information provided in hard copy is securely stored at our office. Digital records are maintained on protected servers within our premises.
Information About Others
In some cases, you may share personal details about family members or others involved in the arrangements. We ask that you inform them of this and refer them to this Privacy Policy so they understand how their information may be used.
How We Use Your Information
Your personal information may be used for purposes such as: Coordinating and delivering funeral services; Communicating with you regarding arrangements; Fulfilling legal and regulatory requirements; Liaising with authorised third parties (e.g. florists, celebrants, videographers); Improving our website and services based on your feedback.
We will not use your information for any other purpose without your consent, unless required by law or for public safety.
Keeping Your Information Safe
We take reasonable steps to protect your personal information from loss, misuse, or unauthorised access. When information is no longer needed, we securely dispose of it, unless retention is required by law.
While we strive to maintain the highest standards of security, no system is entirely immune. We disclaim liability for any unauthorised access or loss to the extent permitted by law.
Updates to This Policy
This Privacy Policy may be updated from time to time to reflect changes in legislation or our services. The most current version will always be available on our website.
Contacting Us
If you have any questions about this Privacy Policy, wish to access your personal information, or would like to raise a concern, please contact us via email:
Privacy Officer
marcella@mbfunerals.com.au
We will respond as promptly as possible.